Privacy Policy

Hamdiyah Fashion ("we", "our", "the boutique") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that data.

1. Who We Are

Hamdiyah Fashion is a ladies fashion boutique located at Shop 9, Al Zafrana Building, 22 Nuaimiya Street, Al Nuaimia 3, Ajman, UAE. We sell ladies clothing, accessories, and offer custom stitching services.

Contact: +971 55 251 6482 | Telegram

2. Information We Collect

When you interact with us through WhatsApp, Telegram, our website, or in-store, we may collect:

• Your name and contact number (WhatsApp or phone)
• Delivery address (for online orders)
• Order details including items, sizes, and preferences
• Payment method preference (we do not store card details)
• Language preference and communication history
• Telegram user ID (when using our Telegram bot)

We do not collect sensitive personal data such as national ID numbers, financial account details, or biometric information.

3. How We Use Your Information

• To process and fulfil your orders
• To contact you about your order status or delivery
• To generate receipts, invoices, and delivery slips
• To remember your preferences for future orders (returning customers)
• To respond to inquiries via WhatsApp, Telegram, or social media
• To send occasional updates about new collections or promotions (only if you have engaged with us)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. WhatsApp and Telegram

When you message us via WhatsApp or our Telegram bot (@HamdiyahFashionBot), your messages are processed by our AI assistant to help answer your questions and process orders. Conversation data is stored securely on our server to provide order history and personalised service.

Our Telegram bot is powered by an AI assistant. If you have any concerns about automated responses, you may request to speak with a human team member at any time.

5. Social Media

If you interact with our content on TikTok, Facebook, or Instagram (commenting, liking, sharing), those interactions are subject to the respective platform's privacy policy. We may use your public comments to respond to product inquiries.

6. Data Storage and Security

Customer order data is stored on a secure private server. We take reasonable technical measures to protect your information from unauthorised access. Order records are retained for a minimum of 2 years for business record-keeping purposes.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data (subject to legal retention requirements)
• Opt out of any promotional communications

To exercise any of these rights, contact us via WhatsApp at +971 55 251 6482.

8. Cookies

Our website uses minimal cookies for basic functionality only. We do not use cookies for advertising or tracking purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this privacy policy, please contact us:

• WhatsApp: +971 55 251 6482
• Telegram: @HamdiyahFashionBot
• In person: Shop 9, Al Zafrana Building, 22 Nuaimiya Street, Al Nuaimia 3, Ajman, UAE